Frequently Asked Questions & Important Information

Please read all the information on this page for nearly everything to expect about your hot air ballooning experience. Contact us with any other questions that are not included here and we'll be glad to provide an answer!

Policies & Waiver

Click here for our policies, terms, waiver, and other important information.

Table of contents:

Where do we go ballooning?
When do we fly?
Where and what time will we need to show up?
How long will the hot air balloon ride be?
What is included in the price of a hot air balloon ride?
How much does it cost?
Are reservations required?
Do you require a deposit?
How do I arrange a flight?
How far in advance do I need to reserve a flight?
Do I need to do anything else after reservations are made?
What if I need to make changes to my reservation? Are there any refunds?
How many people will fit in a balloon? How many other people will be flying with us?
How long will the whole experience take?
How high / fast / far will we fly?
Can we fly over my house? Can you steer the balloon?
Where do we land? Back where we started?
Then how do we get back?
Are there any age requirements?
Who can fly? Are there any restrictions?
I'm pretty sure I'm afraid of heights! Will I have a problem?
What about motion sickness?
Is ballooning safe?
What weather conditions are required?
What should I wear?
Is it colder up there?
Can I bring a camera?
What else can I bring aboard?
Can other people come to watch? Can family or friends follow in their vehicles?
What about a gratuity for the pilot and crew members?
I really enjoyed the flight! How can I possibly return the favor?
What is the best way to contact you?

Where do we go ballooning?

Hot air ballooning is an activity that is best suited for areas away from major population centers. Thus, we launch our hot air balloon flights from non-congested areas of Rio Rancho and Albuquerque, on the west side of the Rio Grande. The scenic, wide-open countryside allows for a beautiful view and many perfect places to land. Our exact launch site will be chosen on the morning of the flight based on the forecast and actual measured winds.

When do we fly?

We offer balloon rides in Albuquerque seven days a week. Our flights launch once per day, at sunrise - weather permitting. This time is when the winds are calmest to allow for a most enjoyable flight. Occasionally we will fly two flights per morning. During the middle of the day and late afternoon, it's usually too unstable to fly due to thermals and wind gusts. As an added bonus, sunrise is the most breathtaking time of day for balloon photography. The vivid light and rich color of the low sun on the horizon allows for many fantastic photo opportunities.

Because of the Albuquerque International Balloon Fiesta®, the first full week of October is our busiest time of year - especially on the weekends. Book early in the season to ensure your preferred Fiesta flight date is available. This year's Fiesta dates are October 3-11, 2015.

Where do we need to show up?

For year-round Albuquerque balloon flights, we meet at 3412 Vista Alameda NE, Albuquerque, NM, 87113. We DO NOT meet here during the Balloon Festival (see below).

Please make sure to confirm the exact meeting time and location when you check in by phone prior to your flight.

Where and when do the Balloon Festival flights meet?

Our meeting time is 6:30 AM for Albuquerque Balloon Festival flights in October. Be sure to arrive on time - late arrivals will be treated as a "no-show" and no refunds will be given.

The meeting location for our Balloon Festival flights is behind the Village Inn restaurant at 6390 Coors Blvd NW, Albuquerque, NM 87120 (see map below). Because there will be a fair amount of "balloon traffic" on Fiesta mornings, we ask that you please park in the street behind the restaurant (anywhere on Bosque Plaza Lane) rather than in the Village Inn parking lot. Look for the Apex Balloons vans and trailers which will be on location at 6:30 AM.


View Larger Map

How long will the hot air balloon ride be?

Our year-round hot air balloon flights average just over an hour, although time in the air can range anywhere from 40 to 90 minutes. Balloon flights during the balloon festival can range from 45 to 60 minutes in length. Duration of flight depends on many variables such as wind and weather conditions, potential landing sites, payload, altitude, temperature and other situational considerations. We certainly love to fly, and will try to extend the flight as long as possible. The ultimate decision on flight length is based on safety and is determined solely by the pilot-in-command.

The whole experience usually takes about three to four hours from beginning to end, so plan on being with us for at least that long. Come equipped with a sense of adventure!

What is included in the price of a hot air balloon ride?

• Flight time of approximately 45-90 minutes (Balloon Festival Flights are 45-60 minutes).
• Special post-flight champagne toast ceremony and refreshments. Non-alcoholic refreshments always available.
• Personalized First Flight Certificate
• Digital photos on the ground or in the air (on request, when available).
• Memories to last a Lifetime!

How much does it cost?

Ah, our number one question! See our pricing section for hot air balloon flight fares. All prices are per passenger.

Are reservations required?

Yes, reservations are a must. Thankfully, we can usually accommodate last-minute reservations. Call us to make arrangements at 505-333-8511, or call toll-free 1-877-9-HOTAIR (1-877-946-8247).

You may also use our convenient online reservation system to check availability and book your flight. Click on a flight option below to begin the process.

Do you require a deposit?

A deposit payment is not necessary if reserving your flight using a major credit card. We will not charge your credit card until after the flight. Alternatively, you may choose to pay the total in cash on the day of the flight to receive the cash discount.

How do I arrange a flight?

To arrange reservations for a flight or to redeem a gift certificate, call us at 505-333-8511, or call toll-free 1-877-9-HOTAIR (1-877-946-8247).

How far in advance do I need to reserve a flight?

Schedule as early as possible, and plan ahead. Weekends always tend to fill up first, being the most popular flight times.

As a rule of thumb, we recommend booking your preferred flight date at least two weeks in advance to ensure it will be available. However, last-minute bookings and scheduling changes are always possible - just give us a call to find out if we have immediate availability. We can sometimes schedule your flight on very short notice - occasionally same-day service (if you're up that early!).

If you're planning to reserve a flight with us during the time of Balloon Fiesta (Oct. 3-11, 2015), we recommend booking as early as possible in the season. Our Fiesta schedule fills up very quickly, especially the weekend flights.

Do I need to do anything else after reservations are made?

Yes. We ask that you call us to check in on the day before the flight. Late afternoon is the best time to call. Call 505-333-8511 to check in with Jon, make sure the weather is OK, and ask any questions you may still have.

What if I need to make changes to my reservation? Are there any refunds?

We have a generous cancellation policy to protect everyone in case plans happen to change between the time of reservation and the scheduled flight time. Cancellations and changes to your reservations can be made up to 48 hours prior to the scheduled flight time with no consequences (full refund). Cancellations within 48 hours of flight time carry certain penalties.

See our policies section for further details on our cancellation policy.

How many people will fit in a balloon? How many other people will be flying with us?

The hot air balloons in our fleet range in capacity from two to sixteen passengers (plus pilot, of course!). On a standard flight, singles and couples will generally be paired with other groups. We will bring out more than one hot air balloon if your party is greater than 16 guests.

For occasions such as corporate functions, company outings, team-building adventures, workshops and other special events, we specialize in large group flight excursions. With advance notice, we can easily handle parties of 30 or more in numerous balloons. This offers the atmosphere and excitement of a private hot air balloon festival! Contact us for group balloon flight rates.

How long will the whole experience take?

Plan to be with us approximately three to four hours from the meeting time. We will meet at our predetermined location, take the time to get to know all our passengers and introduce our pilots and ground crew members. Groups will be assigned to their pilot and we'll then proceed to the launch field. The preflight briefing will then be given during which the pilot and crew will explain everything and answer any questions. Guests are more than welcome to assist in the setup and inflation of the hot air balloons, or they may choose to observe and take photos.

Once the inflation process begins, it will only be a matter of minutes before you will take to the sky in your beautiful balloon! The flight can range anywhere from 45 to 90 minutes. Flights during the Balloon Festival are 45-60 minutes. When it's time to land, our experienced ground crew will be close at hand to assist with deflating and packing up the hot air balloon for return to the meeting location. After the flight, we will join in a customary champagne celebration to toast our balloon flight (non-alcoholic refreshments always available).

How high / fast / far will we fly?

Since balloons only travel as fast as the wind is blowing, we won't go much faster than 8 to 10 miles per hour near the ground. If the winds low to the ground are any quicker than that, takeoffs and landings become a bit tricky. In those cases, we may decide not to fly. See our weather requirements for more details.

We will usually cover a distance of anywhere from 2 to 10 miles. Occasionally we will be able to make a round-trip journey using the famous "Albuquerque Box" winds, landing right back where we launched from!

As to how high we'll be soaring, we can fly anywhere from Rio Grande level to many thousands of feet up! We always like to climb up high initially to give passengers an expansive vista from a few thousand feet up. Down low near the ground is arguably the most enjoyable part of any flight. You'll be able to skim low over the open desert, scare up jackrabbits, roadrunners, and maybe even a coyote, and converse with earthbound folks as we gently float along. If our flight path takes us over the Rio Grande, we'll try for a splash & dash - where we float along on the surface of the river without even getting our feet wet - like walking on water!

Can we fly over my house? Can you steer the balloon?

Can we fly over your house? Probably not, unless it's directly downwind in our flight path! Since they float along with the wind, hot air balloons can't be steered like a car or airplane. However, skilled pilots can direct a balloon by maneuvering to find subtle changes in wind speed and direction. We have very accurate altitude control by using the burners to heat the air in the balloon, and by climbing and descending, we can use these wind direction changes to adjust our course.

Sometimes these wind changes are so significant that we can actually land close to where we took off from, but usually we'll only have a few degrees of "steerage" to work with. That is often enough directional control to be able to pick out specific downwind landing spots or waypoints from long distances away. In practice, we can usually target an intended landing area soon after liftoff. Our ground crew can venture ahead and wait there for us to land.

Where do we land? Back where we started?

Not always. Since balloons travel with the wind and can't be steered, we will land wherever the wind takes us - downwind from the launch site. Sometimes we will actually be able to land back where the flight began. A round trip flight requires winds aloft blowing in the completely opposite direction from those on the ground - the famed "Albuquerque Box."

Many of our landings occur in yards, parking lots, cul-de-sacs, housing developments, less-traveled streets, schools, parks and open fields. You'd be surprised where we can actually fit a hot air balloon!

Then how do we get back?

Hmm... Good question! Actually, our ground crew will follow our path on the ground and should arrive before, during, or slightly after our landing. They'll help us pack up the balloon, and we'll return to the meeting location in the balloon chase vehicle, which in our case are comfortable passenger vans.

Are there any age requirements?

There are no firm age limits on who can fly. Children are always welcomed, however they should be at least 42 inches tall to be able to see over the basket edge. We don't recommend children under six years of age, mainly because they'll have to stand still for an hour. Most kids that young will get fidgety and restless after a few minutes of standing in the same place. As well, many youngsters are afraid of the loud noise the burner makes. However, if you're sure your young child will be willing and able to behave well, we'll be glad to have them join us on the balloon flight.

On the other end of the spectrum, there is no such thing as "too old." We have carried a handful of passengers over 90 and even a few over 100 years of age!

Who can fly? Are there any restrictions?

Nearly everybody is welcome to fly with us! We've flown passengers from age 5 to 102. However, there are a few requirements we need to stand by to make the ride pleasant and enjoyable for all.

You should be in good physical shape with no recent surgeries, broken bones, joint replacements or other medical issues which may affect your ability to take part in a physical activity. Although there are places to sit in the basket if necessary, you'll need to be able to stand for the duration of the balloon flight (at least one hour). It is important that we be informed of all potential medical/physical problems at the time of flight reservation. In most cases there is no reason for us not to fly a passenger, but we do need to be aware. The safety of our friends and passengers is paramount. See our policies section for more details.

We regret that we cannot take up those who are pregnant. If you wait a few years and take your child up when they're old enough to appreciate it, it'll be a much more enjoyable experience for the both of you.

We're sorry that we cannot currently accommodate wheelchair users who are unable to stand for a length of time. There are very few hot air balloons in the world certified to carry wheelchairs, and only a handful that we know of in the United States.

Per FAA regulations, passengers under the influence of drugs or alcohol cannot and will not be flown. Refunds will not be given for those who arrive in a such a state.

I'm pretty sure I'm afraid of heights! Will I have a problem?

Acrophobia: The fear of heights. I'll venture to guess perhaps 80% or more of all our passengers have some degree of apprehension about leaving the ground.

For those passengers who are adventurous enough to conquer their own fears and take to the air, 99.9% of them get back on the ground and vow to come back and do it again with us!

There's a simple explanation for this seemingly remarkable phenomenon:

When looking straight down the side of a tall building, parking garage or similar high place, you are able to visualize your physical connection to the ground. This actual perceived height is what makes you step back from the edge, grasp that railing a little tighter, or in extreme cases, get a little sick to your stomach. Not fun!

However, in a hot air balloon basket, there is no visible connection to the ground. This detachment from the earth essentially removes any uneasy sensations of height. Furthermore, there is no relative altitude in a balloon - whether two feet above the treetops or two thousand feet up, it all feels the the same. But the view is much better from up high!

We're sure you'll have no worries once you're up there. If you can get past your initial concern about leaving the ground, you'll be just fine!

What about motion sickness?

Turbulence is unheard of, as we are not fighting the wind like an airplane has to. Since the hot air balloon floats along with the wind, there's no movement to worry about.

While airborne, the basket is perfectly balanced underneath the balloon and there is no rocking or swinging. The entire flight is very stable and smooth, and changes in altitude are gradual and hardly noticeable - not like an elevator. Passengers who suffer from even the most severe cases of motion sickness will not feel any effects from a balloon ride.

Is ballooning safe?

The most dangerous part of the hot air balloon ride is the drive to the launch field! That may sound like a joke, but it's the truth.

Although hot air ballooning is one of the safest forms of aviation, it still has inherent dangers like all other recreational activities. Please be aware of your physical limitations when scheduling a balloon ride, as it is important to understand all the possible risks involved. If in doubt, consult your doctor or physician about the suitability of a balloon ride.

The weather is the most influential factor on any hot air balloon flight, and the winds will determine our landing conditions. Despite all the advances in modern forecasting technology and up-to-the-minute aviation weather resources we have at our command, weather is still ultimately unpredictable in flight. Keeping that in mind, there is always the possibility of an occasional windy, bumpy landing. In this case, the basket may make a firm touchdown, tip over in the direction of travel, and drag along the ground until the balloon deflates and we come to a final stop.

For many people, this is the best part - an exciting conclusion to an already adventurous flight! However, for others, a bumpy landing may not be quite what they expected at the end of a graceful balloon ride. We like to educate and prepare all our passengers that every flight has the potential to end this way. Although we will never launch when conditions are expected to result in such an exciting landing, there's always the possibility the landing might offer a little more fun than we anticipated. Whatever the case may be, our professional pilots are skilled and prepared to handle any possible situation in the air.

What weather conditions are required?

Balloon flight requires ideal weather conditions, which luckily are present 300 mornings out of the average year in Albuquerque. However, just because it's a beautiful sunny day, understand that it may not necessarily be a perfect day to go flying. The wind speed must be less than 8 to 10 miles per hour, and there must be no thunderstorm activity within 50-100 miles. Balloons don't fly in the rain. Even if has stopped raining recently before flight time, there may be more bad weather on the way.

It is ultimately the pilot-in-command's judgment on whether or not the weather is suitable for flight, and that decision is made solely in the interest of safety. We'd love to fly all the time, but sometimes it's just not going to happen. There's an old and wise saying we use in the ballooning circle - "It's better to be on the ground wishing we were up there, than to be in the air wishing we were down here!"

Weather cancellations can and do occur, so please have patience. Sometimes we just cannot fly on your chosen date. We will reschedule you at a convenient later date as many times as necessary until your flight is completed. If you cannot reschedule after a weather cancellation, a refund of your flight deposit will be allowed. Gift certificates will not be refunded due to weather cancellations. If you have left a credit card on hold for your deposit, it will not be charged.

What should I wear?

The October mornings are usually very chilly before sunrise (30-50°F), so dressing in layers is recommended. Once the sun comes up, it warms quickly. It is not uncommon for the temperature to rise to more than 70°F by the end of the flight, which can feel more like 80°F in the high desert sun. Dress accordingly.

It's best to wear clothes that you aren't afraid to get dirty, although we certainly won't aim to do that! Appropriate clothing for ballooning are jeans, sneakers/hiking boots, and natural materials rather than synthetic. Passengers may prefer to wear a hat, as the burners generate a fair amount of heat.

Shorts and skirts may not be suitable for some of our landing spots. Hiking boots, sneakers, or a comfortable flat shoe are the preferred footwear. Heeled shoes and open-toed footwear (sandals) should be avoided.

Is it colder up in a hot air balloon?

The temperature will feel nearly the same up in the balloon as it is on the ground. The temperature drops a constant 3.5°F per 1000 feet above sea level. Our flights generally take us up 3,000 to 5,000 feet above the ground, so the coldest it would usually get on a normal flight would be about 10-20°F cooler than ground temperature.

Can I bring a camera?

Absolutely! You are encouraged to bring along a camera, digital camera or small video recorder. You'll be able to capture beautiful pictures aloft to remember your flight by and to show friends your exciting adventure. However, please have a neck or wrist strap, and make sure to bring a padded bag or case to stow your camera in before final landing (not hanging from your neck). We cannot be responsible for personal belongings. Bring twice as much film/memory as you think you'll need, and then some. Many people fill up their memory cards or run out of film in the first few minutes after liftoff!

What else can I bring aboard?

We carry bottled water on our flights, and offer to carry refreshments of your own on board as well, if needed. There is sometimes enough room per passenger for a small handbag, but anything beyond yourself and a camera is best left on the ground in your locked vehicle, or we will gladly carry it in the balloon chase vehicle so it can be there when we land.

Can other people come to watch? Can family or friends follow in their vehicles?

Sure! Others are welcome to follow behind our ground crew in their own vehicles. If it is an exclusive flight, we will usually offer friends or family the chance to ride along in the chase vehicle. This allows them to be a part of the action if desired, which is nearly as much fun as flying!

What about a gratuity for the pilot and crew members?

Our ground crew members put in long hours and lots of effort for the love of hot air ballooning. Although tips are not required, these hard-working individuals greatly appreciate the gesture and gladly accept tips. Like any personal service, if they do their job well, it shows appreciation for their attention to your enjoyment. An appropriate amount might be 10-15% and can be given to your pilot to distribute evenly among the ground crew.

I really enjoyed the flight! How can I possibly return the favor?

Spread the word by telling a friend! Word-of-mouth is quite important to us. We love to take up friends of customers, and often have repeat customers returning year after year. Perhaps you might also be interested in sharing some kind words or photos for the feedback page?

What is the best way to contact you?

For hot air balloon rides in Albuquerque, New Mexico, call us at 505-333-8511, or call toll-free 1-877-9-HOTAIR (1-877-946-8247). You may also email us, but phone contact is best since there's not always time to respond to emails when we're busy flying often.

We very much enjoy getting to know our customers over the phone before we meet to go flying. We will gladly answer all of your questions - no matter how many times you think we might have heard them!

When you are ready to make your hot air balloon flight reservation, the quickest and easiest way to do it is by following this link:

 


 

Policies, Terms & Conditions

Scheduling Policies

In lieu of a deposit payment, we will accept a credit card number, which will not be charged until after the flight. See our cancellation policy below for further deposit/refund information.

Inclement Weather

Ballooning is a fair-weather activity. Inclement weather conditions may cause flights to be cancelled or rescheduled, so keep that possibility in mind when planning your adventure with us. Please don't be upset if we have to inform you it's not flyable on the day of your flight - we can't control the weather. All flight decisions are made in the best interest of the safety of our guests. We'd love to fly all the time, but sometimes Mother Nature just doesn't cooperate.

Weather cancellations can and do occur, so please have patience. Occasionally, we cannot fly on your chosen date. Weather cancellations can be rescheduled at your convenience. Previously-scheduled flights will have priority (first scheduled, first priority). We will reschedule you as many times as necessary until your flight is completed. If you cannot reschedule after a weather cancellation, a refund of your flight deposit will be allowed. Gift certificates will not be refunded due to weather cancellations. If you have left a credit card on hold for your deposit, it will not be charged.

• Weather conditions that will generally cause cancellation: High winds, rain, thunderstorms within 100 miles, low cloud ceiling or low visibility.

• Weather conditions that are preferred: Winds under 8-10 miles per hour, no precipitation, good visibility.

Click here for more weather information.

Medical Concerns

We must be notified beforehand of any possible medical issues which would be cause for concern. Such conditions may include but are not limited to:

• Long-term or debilitating illnesses
• Pregnancy
• Severe Osteoporosis
• Inability to stand for extended periods, reliance on a walker/cane, etc.
• Requirement for oxygen breathing equipment, kidney machines, etc.
• Recent Major Surgeries, Broken Bones, Joint Replacements, etc.

In most cases, we should be able to accommodate the passenger in question; however, we need to know what limitations may be present so we can plan for a safe experience. If in doubt, consult your physician about the suitability of a balloon flight. Keep in mind the possible landing situations that may be experienced.

Unfortunately, wheelchair-bound passengers cannot be accommodated in our balloons. There are only a handful of specially-equipped wheelchair hot air balloons in existence in the world.

Per FAA regulations, passengers under the influence of drugs or alcohol cannot and will not be flown. Refunds will not be given for those who arrive in a such a state.

Assumption of Risk Agreement (Passenger Waiver)

There are inherent dangers in absolutely everything we do each day. You can get hurt doing anything - driving a car, taking a shower, crossing the road, mowing your lawn, climbing a flight of stairs, or riding a bicycle. Ballooning is not a magical exception to this rule. There are always inherent risks present that we do our absolute best to minimize and avoid.

All passengers must read, understand, and sign our Assumption of Risk Agreement. In the case of minors under the age of 18, a parent or legal guardian must sign the Agreement. Please take the time to view and understand our Assumption of Risk Agreement before you come to fly with us. It is presented here so you can read and understand clearly before you show up. Passengers who refuse to sign the Assumption of Risk Agreement will not be flown.

This Agreement does not absolve us from responsibility - it is our absolute duty to minimize risks and ensure the safety of all people in the air and on the ground. We expect to never have the need to use these signed pieces of paper for their intended purpose.

Assumption of Risk Agreement

 

Cancellation Policy & Scheduling Changes

We schedule all flights on a definite basis and do not overbook flights. When you make reservations to fly, we ensure specific space in the balloon for your party. If we are full for a certain flight, we must turn away potential customers. Last-minute changes or cancellations affect our schedule as well as other passengers' plans. Therefore, we have a generous cancellation policy in effect to protect everyone in case plans happen to change.

• Cancellations or reservation changes at least 48 hours prior to the meeting time are permitted. Perhaps plans have changed or there is a scheduling conflict that has come up? That's perfectly fine - just give us a little bit of notice and there's no penalty whatsoever.

• Cancellations within 24-48 hours of the meeting time will result in forfeiture of the flight deposit (50% of total flight cost), or the equivalent amount charged to the credit card on hold.

• Should you fail to show up at the scheduled meeting time, or cancel less than 24 hours in advance of our meeting time, the full flight fare will be due. Failing to show up at all - or arriving late enough to miss the flight - is considered a "no-show."

Notification for cancellations and rebookings must be made by phone. Call us at 505-333-8511, or call toll-free 1-877-9-HOTAIR (1-877-946-8247) to make any scheduling changes.

Gift Certificate Information & Policies

Your gift certificate is your proof of purchase and is to be presented on the day of the flight. Do not lose it! You may keep it afterwards if you'd like.

Gift Certificates are valid for a maximum of two years from the date of purchase. There are no extensions to gift certificates. Each certificate has its own Flight Number and "Valid Through" date which is clearly marked in the bottom corner. The Flight Number is your reference number to use when calling us and is how we keep track of your flight information. Keep it handy when calling to schedule or check in for a flight, and it'll help make the process go very smoothly.

Schedule your flight as soon as possible. Don't wait to schedule your flight until the last 60 days of the valid period. Weather cancellations can and do occur, and more often than normal in the off-peak months (November through May). As stated above, there are no extensions - even due to bad weather - unless there are extremely exceptional circumstances.

Gift Certificates are non-refundable but are fully transferable. However, you should call us at the time of transfer so we may document any changes and make updates in our flight planning.

Passenger Check-In

You must call us to "check in" and confirm the status of your scheduled flight during the day prior to your morning flight. We will not contact you. If you do not call to check in, we assume you will not be showing up. Checking in is all-important - please don't forget!

Call 505-333-8511 to check in and confirm your flight's Go/No-Go status.

Meeting & Balloon Launch Times

Our meeting time is 6:30 AM for all Albuquerque Balloon Festival flights in October. Balloon flights launch just after sunrise, approximately 7:15-7:30 AM.

For year-round balloon flights, please confirm the specific meeting time when you check in on the day prior to the flight.

If you need directions, are lost, or are running late, call us anytime at 505-333-8511.

Late Arrivals & No-Shows

Please allow extra travel time for traffic. Late arrivals will count as a "no-show" unless all other passengers flying are willing to delay launch for your arrival (not likely!)